Customer Service

Our Goal

Meeting customer needs is our daily mission. For this reason, a team of field service engineers, supported by a network of service partners, ensures timely assistance worldwide. Our technical-commercial team, based in Chicago and Italy, provides phone support and on-site customer assistance.

15

Technicians Around the World

4,500 Hours

On-site Technical Assistance per Year

9.000

Number of skid installed around the world

30

Service partner

Maintenance and Interventions

Our service department is available for both scheduled maintenance, as outlined in the compressor technical manuals, and extraordinary maintenance in case of faults or malfunctions.

Spare Parts

Adicomp Genuine Spare Parts is synonymous with reliability. Our spare parts meet high-quality standards and represent a combination of industrial know-how aimed at maximizing the operability of our compressors.

Training

Adicomp believes in training and offers clients and service partners a comprehensive program combining theory and practice to provide the necessary tools for using compressors efficiently, safely, and practically.

Remote Support

We offer a holiday hotline service to assist with problem resolution. This service includes phone support and remote access to the compressor’s PLC but does not cover urgent on-site interventions.

AdiLink

AdiLink is the remote control system that allows real-time compressor monitoring from your PC. It integrates a GPS module and I/O ports within an industrial box to collect data and transmit it to a secure server.

Adicomp Service (US Only)

We deliver specialized maintenance for natural gas and biogas systems in the U.S., offering installation, commissioning, and long-term support for biomethane plants through advanced technologies and expert service.

The strength and expertise of one of the leading Italian industrial groups, with over 100 years of history and more than 25 years dedicated to the Green Energy sector.